SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of genor.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of genor.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
CUSTOMER COMMITMENT
We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
PASSION FOR OUR WORK
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure. We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.
INSPIRATION AND CREATIVENESS
Get the treat that you deserve and indulge in amazing products, we cater for all tastes. Shopping has never been more enjoyable!
In my quest to ensure optimal hydration for my pets, I've encountered many solutions, but none have been as effective as this 2.8L Automatic Pet Water Fountain. What sets this fountain apart is not just its large capacity, which comfortably provides a week's worth of water for my cat and dog, but also the thoughtful design and construction. Made from high-quality, robust plastic, it's clear this fountain is built to last, standing up to the playful antics of my pets. The convenience factor is unmatched; being battery-powered, it offers consistent water flow without the need for constant monitoring or proximity to power outlets. This feature alone has allowed me to place the fountain in various locations around my home, finding the perfect spot where my pets feel most comfortable drinking. Moreover, the modern and simple design is aesthetically pleasing, blending seamlessly with any home decor. Available in three attractive colors, it was easy to choose one that matched our style. The fountain's quiet operation is another significant benefit, as it doesn't spook my cat, who is usually wary of loud noises. The ease of cleaning and maintenance ensures the fountain remains hygienic, a crucial aspect for the health of my pets. Overall, this product has not only met but exceeded my expectations, providing a practical, stylish, and durable solution to pet hydration. It's been a joy to watch my pets drink more water, stay healthy, and enjoy the gentle flow of the fountain, making it an invaluable addition to our home.
After trying several pet water fountains, I've finally found one that ticks all the boxes. The 2.8L capacity is perfect for my busy schedule, ensuring my pets have enough water for days. The design is not only practical but also quite chic, blending seamlessly into my home decor. What's more, the battery-powered operation allows for flexibility in placement, ensuring my pets have access to fresh water no matter where they are in the house. It's been a real game-changer for us, and I can't recommend it enough.
Setting up this pet fountain was a breeze, and it's been a joy to see my pets gravitate towards it. The modern, simple design is not only functional but also aesthetically pleasing. It's reassuring to know that my pets are staying hydrated with clean, filtered water, thanks to this fantastic product.
After several disappointments with pet water fountains in the past, finding this gem has been a breath of fresh air. The 2.8L capacity is perfect for my two dogs, ensuring they have access to fresh, clean water throughout the day without constant refills. What impressed me most was the build quality; the high-quality, robust plastic feels durable and safe for my pets, giving me peace of mind. The convenience of a battery-powered fountain cannot be overstated – it's allowed me to place the fountain in the best location for my pets without worrying about finding an outlet. This flexibility has been a game-changer, especially in our multi-pet household where space and convenience are paramount. The design is both modern and practical, with the fountain being incredibly easy to clean, which is essential for maintaining a hygienic drinking environment for my pets. Additionally, the versatility of this fountain is notable; it's not only suitable for cats but has been effortlessly adopted by my dogs, proving its effectiveness across pet types. The quiet operation is the icing on the cake, as it encourages my pets to drink without any fear or hesitation. In summary, this pet water fountain has revolutionized how we approach pet hydration in our home, combining functionality, design, and quality into one outstanding product.
Pets love it, and so do I! 😺😺😺😺😺😺😺😺😺😺
I've gone through my fair share of pet fountains, but none have hit the mark quite like this one. From its adorable design to its robust functionality, it's clear that a lot of thought went into its creation. The 2.8L capacity is perfect for my two cats and a small dog, ensuring they always have access to fresh water. What's more, the convenience of not having to constantly monitor and refill the bowl is a game-changer for my busy lifestyle. The fountain is also surprisingly easy to clean, a common pain point with other models I've tried. This product has not only made my pets happier but has simplified my life in ways I didn't anticipate. A heartfelt thank you to the creators!