SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of genor.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of genor.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
CUSTOMER COMMITMENT
We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
PASSION FOR OUR WORK
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure. We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.
INSPIRATION AND CREATIVENESS
Get the treat that you deserve and indulge in amazing products, we cater for all tastes. Shopping has never been more enjoyable!
I've always enjoyed the idea of indoor grilling, but I never found a product that could meet my expectations until I stumbled upon this electric BBQ grill. The experience has been nothing short of delightful. The adjustable power settings are a dream come true, offering the perfect temperature control for both grilling succulent steaks and simmering hearty broths. The non-stick plate, crafted from high-quality Maifan stone, is revolutionary. Not only does it ensure that my meals cook evenly without sticking, but it also makes the cleanup process incredibly easy, requiring nothing more than a quick wipe down. What sets this appliance apart, though, is its independent control feature, which allows me to grill and use the hot pot simultaneously, adjusting temperatures as needed for each dish. The large capacity has made it the centerpiece of family gatherings and potlucks, accommodating a variety of dishes that cater to everyone's tastes. It's not just a cooking appliance; it's a gateway to exploring a myriad of culinary adventures right from the comfort of my kitchen.
Having a penchant for hosting dinner parties, I've always been on the lookout for versatile cooking appliances that not only make cooking efficient but also add an element of fun to the gathering. This electric BBQ grill and hot pot has been a fabulous find, elevating my hosting game to new heights. The dual power settings are incredibly intuitive, allowing me to effortlessly switch between high heat for a quick sear on the grill and a gentler warmth for the hot pot. The standout feature, however, is the Maifan stone non-stick plate, which not only guarantees a healthy, oil-free cook but also ensures that even the most delicate fish or the cheesiest dip doesn't cling to the surface. The ease of cleaning this non-stick surface is unbelievable, making post-party cleanups a breeze. The independent controls for the grill and hot pot sections have been a hit with my guests, enabling them to cook their food exactly how they like it. Moreover, the spacious design means no one is left waiting for their turn at the grill. It's become more than just a cooking tool; it's a conversation starter and the highlight of my dinner parties.
Embarking on a healthier eating journey, I found myself in search of a cooking appliance that could cater to my diverse palette without compromising on health. This electric pot has been a revelation. The adjustable power settings ensure that whether I'm grilling vegetables or simmering a light broth, I can achieve the perfect temperature for a nutritious meal every time. The non-stick plate is a masterpiece, crafted from Maifan stone, ensuring that my food is not only cooked healthily with minimal oil but also retains its natural flavors and nutrients without sticking to the surface. The simplicity of cleaning this grill has made cooking less of a chore and more of an enjoyable ritual. What I particularly appreciate is the independent control feature, which allows for the simultaneous use of the grill and hot pot, making meal prep both efficient and versatile. The generous size of the appliance means I can prepare meals in bulk, ensuring I have healthy options readily available. This grill and hot pot has not just been a kitchen appliance but a partner in my journey towards a healthier lifestyle.
Never have I thought that a kitchen appliance could inspire me to cook more, but this Electric BBQ Grill has done just that. The 2-in-1 functionality allows for endless culinary creativity, and the non-stick surface means even my stickiest, cheesiest dishes don't become a cleaning nightmare. Its adjustable settings ensure I have the right heat for different recipes, and the large capacity is ideal for gatherings. Plus, choosing from three elegant colors allowed me to match it to my kitchen's decor seamlessly.
My culinary adventures have taken a leap forward with this grill and hot pot. It's amazing how the non-stick Maifan stone plate requires so little maintenance, and the independent controls mean I can manage several dishes at once. The white version blends seamlessly with my kitchen, and it's been a hit with all my guests.
I'm in love with my new electric grill and hot pot! It's not just about looks though; the non-stick surface, combined with the separate temperature control, has made cooking so much more convenient. The fact that it's a large-capacity appliance means I can easily entertain friends with a variety of grilled and hot pot delights.