SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of genor.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of genor.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
CUSTOMER COMMITMENT
We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
PASSION FOR OUR WORK
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure. We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.
INSPIRATION AND CREATIVENESS
Get the treat that you deserve and indulge in amazing products, we cater for all tastes. Shopping has never been more enjoyable!
I'm absolutely in love with this hair dryer! As someone who travels frequently for work, finding a hair dryer that could adapt to various voltages was crucial for me. This dryer not only meets that need but exceeds all my expectations. It's incredibly powerful, thanks to its 1600W motor, yet it's gentle enough that I don't worry about heat damage. The variety of nozzles and the dual heating modes allow me to style my hair exactly how I want, whether I'm going for a sleek look or something more voluminous. The extended cable length is another feature I didn't know I needed but now can't live without, especially in hotels where outlets are never where you need them. The sleek design and the storage bag are just cherries on top, making it easy and stylish to travel with.
Absolutely love it! Dries my hair so fast and leaves it feeling amazing! 😍
This hair dryer has been a game-changer for me. As a guy with thick hair, drying my hair has always been a bit of a chore, and I was skeptical about trying something new. However, the promise of efficient drying without damage intrigued me. I was not disappointed. The advanced motor and maximum power make drying quick and effortless, while the multiple nozzles let me control the style I want. I've found the cool setting perfect for setting my style without overheating. Plus, the ability to use it both in the US and abroad has made my business trips much smoother. It's well-designed, durable, and the extended cable is incredibly convenient.
From the moment I switched to this hair dryer, I noticed a significant difference in my hair's health and appearance. The negative ion styling tool has made my hair shinier and less frizzy. What's more, the dual heating modes allow me to adjust the heat based on my hair's needs, which I appreciate given how prone to damage it is. The variety of nozzles has been fantastic for experimenting with different styles, and the powerful motor ensures my hair dries quickly, saving me so much time in the mornings. The convenience of the extended cable cannot be overstated, especially in my small apartment where outlets are awkwardly placed. This hair dryer has not only met but exceeded my expectations in every way.
This hair dryer has surpassed all my expectations. Its multiple nozzles and dual heating modes have made styling a breeze, whether I'm looking for a quick dry or a more elaborate style. The powerful motor ensures that my hair dries quickly, saving me time and hassle in the morning.
Super efficient and lightweight. Couldn't be happier with my purchase!
As someone who values efficiency and quality in every product I use, this hair dryer has not let me down. Its 1600W power ensures my hair is dried rapidly, but what really sets it apart are the features tailored for styling and convenience. The multiple nozzle options and dual heating modes offer flexibility and control over my hair's final look, which is important to me. The extended cable length is a thoughtful addition, eliminating the need to stand awkwardly close to the outlet. Moreover, the sleek design and included storage bag make it an attractive tool that's easy to take on the go. It's an indispensable part of my daily routine now.