SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of genor.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of genor.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
CUSTOMER COMMITMENT
We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
PASSION FOR OUR WORK
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure. We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.
INSPIRATION AND CREATIVENESS
Get the treat that you deserve and indulge in amazing products, we cater for all tastes. Shopping has never been more enjoyable!
This is one of those products you never think you need until you use it. I'm used to using pot holders for lids and pots and thought a hook or something for a better grip would be safer for heavy lids or full pots. These silicone handle covers solve this. Excellent heat resistance and a safer grip compared to oven mitts.
These are perfect for my stainless steel pot lid handles. Nice that I can slip one over the handle when I start cooking and don't have to worry about finding a pot holder to pick up the lid. Arrived very fast!!
Received the product and am using it. They are of very good quality.
Burns from poorly insulated pot and pan handles are over! A simple and effective idea. Well-designed product. A suggestion: Maybe mix the colors, each pair a different color. Gray is too discreet, maybe that's the idea!
As described, very nice and practical, I loved it.
Thank you. Excellent addition for hot pot handles. Very satisfied with the purchase!
Very practical.
Good quality-price ratio
Make sure your pot handles aren't curved, otherwise, they won’t fit.
It's all good. A necessary item in the household. Delivered quickly. Thank you.
Looks great! Unfortunately, the silicone doesn't hold best on our pot's handle.
In line with the description. I recommend the product.
Didn't fit my pans with square handles, better for round handles.
They fall off, don't fit on thin handles.
All super. Arrived quickly. As described. Good quality.
Very useful.
As described in the photo, and they work very well
Haven't tried yet
Came as in the photo. I recommend!
Not bad, comfortable enough. But! The perforation is unnecessary. Sometimes through the holes, you can touch the hot handle.
Don't slip, perfect mitts
I love these silicone mitts because they are just the right size for me.
Great, no more burns! Love these handle protectors!
I recommend it, matches the description
Happy with the set. The handle cover fits as expected.
Used them to protect my hands from burns, really like them.
Liked that they are comfortable.
Excellent idea, does the job. Easy to put on and stays in place.
Awesome, works really well
Bought this for my mom. She loves them.
Works really well, my wife loves this gadget, less risk of getting burned.
Easy to use and clean, better than I expected.
These silicone handle covers are the greatest invention ever. Light, easy to clean, readily accessible, and heat-resistant.
Incredibly useful, a must-have to avoid burns.
It's super handy
It's superb 👍
I'm very pleased with my purchase.
Really convenient and works well.
Very handy to avoid burns!
No more burnt fingers, especially for my husband.
Great product, no more burns and it's pretty too. THANK YOU!
It's amazing, no more burns, just perfect!
Fantastic product! Exactly what I was looking for.
Absolutely brilliant!
Just make sure to measure your handles right, and you're set. This product seems durable and is way more effective against burns than the more expensive handles.
I'm really happy with these handle covers. Since I've started using them, no more burnt fingers when handling my pots. Highly recommend 👍