SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of genor.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of genor.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
CUSTOMER COMMITMENT
We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
PASSION FOR OUR WORK
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure. We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.
INSPIRATION AND CREATIVENESS
Get the treat that you deserve and indulge in amazing products, we cater for all tastes. Shopping has never been more enjoyable!
Put this sofa in our basement lounge area, and it's like we've created a whole new modern space. The sofa's design is sleek and trendy, and it complements the room's decor perfectly. It's become the go-to spot for movie nights and hangouts. Really love the modern touch it adds to the room.
I absolutely love my new Reclinable L-Shaped Sofa Bed! It's incredibly spacious, easily fitting in my living room and offering ample space for my family and pets. The minimalist modern design fits perfectly with my home's decor. It's comfortable, stylish, and the wooden legs add a nice touch of elegance. Perfect for movie nights or just lounging around. A big win for us! 😊
This sofa is the epitome of comfort! The high-quality sponge filling makes it incredibly plush and supportive. Every time I sit down, it feels like I'm being hugged by the sofa. It's the perfect balance of softness and support, making it ideal for long movie nights or just lounging around
I got this sofa for my living room and wow, it really modernized the whole space! The design is sleek and clean, and it fits right in with my other modern decor. It's the first thing people notice when they walk in. Really happy with how it makes my living room look.
We needed a new sofa for our family room and decided to go with this one for its modern look. It was a great choice! It's not only comfy but also makes the room look more contemporary. It's like we've updated the whole room just by adding this sofa.
I've had this sofa bed for a few weeks now, and it's amazing. The comfort level is top-notch, perfect for long movie marathons. The minimalist design fits well with my other furniture. It's a stylish, comfortable, and practical addition to my home.
Absolutely love this sofa bed! It's the perfect spot for reading or watching TV. The premium cotton fabric is soft yet durable, and the sponge filling makes it super comfortable. It's also a great space saver for when we have overnight guests.
This sofa is in our den, and it's really given the room a modern facelift. The clean lines and stylish design have made the den my favorite room in the house. My friends all comment on how great it looks.
I recently purchased this sofa bed, and it's fantastic! It's super comfy for relaxing or even taking a nap. The reclinable feature is a nice touch, and it's sturdy enough to handle my kids jumping around. It's become the favorite spot in our house!
This sofa bed has been a game changer in our home. Sitting on it feels like a dream, thanks to the high-quality sponge filling. It's comfortable, looks great, and the reclinable feature is a bonus!
I placed this sofa in my home office, and it's completely changed the vibe. It's stylish and fits perfectly with the minimalist theme I was going for.
This sofa has transformed my living room! It's spacious, offering plenty of room for guests. The overall build quality is impressive, and it's become the centerpiece of our living room
The sofa is nice and fits perfectly in my basement. It's comfortable for the most part, but I added some extra pillows for more comfort. Giving it 4 stars for overall value and style.
This sofa is a good buy. It looks modern and is comfortable enough. I wish it was a little softer, but it's still a good spot for watching TV or reading.
Got this fantastic sofa bed, and it's everything I wanted. The comfort level is through the roof - it's like sitting on a cloud!
Even after hours of sitting, I don't feel any discomfort. It's exactly what I was looking for in a comfortable, supportive sofa
I'm thrilled with my new sofa bed! It's not only comfortable but also incredibly stylish. It's been a great addition to our home, and everyone loves lounging on it.
The sofa is great for my family room, and everyone likes it. It's stylish and comfy. Giving it 4 stars because the fabric catches lint, but it's nothing a lint roller can't fix.
This sofa is pretty nice. Fits well in my apartment and the color is just right. It's a bit firmer than I expected, but still comfortable.