SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of genor.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of genor.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
CUSTOMER COMMITMENT
We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
PASSION FOR OUR WORK
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure. We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.
INSPIRATION AND CREATIVENESS
Get the treat that you deserve and indulge in amazing products, we cater for all tastes. Shopping has never been more enjoyable!
Having gone through countless hair styling tools over the years, I can confidently say the 3-in-1 Hair Styler is a cut above the rest. Its lightweight design is a godsend, making it so easy to handle and maneuver, even during the most intricate styling sessions. The 360° rotating cord is another feature that has made a significant difference, allowing me to reach all angles without getting tangled up. The fact that it combines drying, straightening, and brushing into one sleek package is incredibly convenient. It's not just about the space it saves on my vanity, but also the time it saves me every morning. The powerful airflow and intelligent temperature control work together seamlessly, ensuring my hair is styled efficiently while minimizing heat damage. I've noticed my hair looks healthier and shinier since I started using it. I can't imagine going back to my old routine. This styler has truly been a game-changer for me.
Lightweight and super easy to use. Changed my hair game completely!
As someone who travels frequently, finding a hair styler that is both effective and travel-friendly has always been a challenge. That is until I discovered this incredible 3-in-1 styler. Its lightweight design makes it the perfect companion for any trip, and the fact that it combines a dryer, straightener, and brush in one tool means I can pack lighter. The powerful airflow and intelligent temperature control have made styling my hair quicker and safer than ever before. I can confidently say it's the best hair tool I've ever owned.
Just wow! This 3-in-1 hair styler is all I needed. Quick, efficient, and my hair looks fabulous!
I was hesitant to switch to a new hair styling tool, but it has completely won me over. I'm genuinely impressed and would recommend it to anyone looking to upgrade their hair styling game.
A game-changer for my styling routine! Lightweight and easy to handle, it has revolutionized how I dry, straighten, and brush my hair. The intelligent temperature control ensures my hair is safe from heat damage. A must-have!
I've been using this hair styler for a month now, and I'm absolutely in love. Not only is it lightweight and easy to handle, but the rotating cord also allows me to style my hair from any angle without any tangles. The combination of drying, straightening, and brushing in one device has cut my styling time in half, and the intelligent temperature control ensures my hair is protected from heat damage. I've received so many compliments on how healthy and shiny my hair looks. It's truly an all-in-one miracle for anyone's beauty arsenal.