SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of genor.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of genor.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
CUSTOMER COMMITMENT
We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
PASSION FOR OUR WORK
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure. We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.
INSPIRATION AND CREATIVENESS
Get the treat that you deserve and indulge in amazing products, we cater for all tastes. Shopping has never been more enjoyable!
I'm totally in love with this compact yet surprisingly spacious diaper bag! It's been a game-changer for me, especially when I'm on the go and don't want the hassle of carrying a massive diaper bag around. Everything I need for a quick outing fits in perfectly. I've even managed to squeeze in some baby medicine and chest rub, plus a tiny first-aid kit in the side pocket, which is incredibly handy for unexpected bumps and bruises. There's still plenty of room for a hygiene bag and snacks, which is fantastic for longer days out when you need a bit more than the bare essentials. The design is so well thought out, with pockets and compartments that make organizing a breeze. I particularly love how there's a specific place for everything, yet it doesn't feel cramped or cluttered. The only thing I'm still figuring out is the best spot for the baby's cup, but I'm confident that with a little rearranging, everything will fit in seamlessly. Perhaps using some of the creative packing techniques mentioned in other reviews will do the trick. Moreover, the convenience of not having to lug around a bulky bag while still having quick access to diapers, wipes, and other necessities cannot be overstated. It's incredibly freeing to be able to focus more on enjoying my time out with my little one rather than worrying about where to stash a large diaper bag. The strap and stroller clips are a fantastic addition, making it even easier to carry or attach to the stroller, further enhancing its portability and practicality. This bag truly combines functionality with style, making it a must-have for any parent looking for an efficient, stylish solution for carrying their baby's essentials.
I found the perfect solution for those quick trips out to eat or when running errands. As much as I love my larger diaper bag for its capacity, it becomes a bit of an inconvenience when I only need a few essentials. This compact bag is a godsend, effortlessly holding a whole pack of wipes, 5-7 diapers, a small bottle, a change of clothes, a burp cloth, a bib, some teethers, and a travel formula container. Its design is both thoughtful and efficient, ensuring that everything is easily accessible and well-organized.
It's multi-functional, with pockets for everything from wet wipes to Kleenex, plus a zippered pocket for your phone. Comes with a satchel strap & stroller straps. Highly recommend. 🤗 Thanks for reading this review, have a FANTASTIC day!! 😊
Bag's sizing is great, fits standard baby wipe packets well, and allows room for water bottles and Medela baby bottles. The hookup strap could have been better designed for easier stroller attachment. Works fine if you don't swap strollers often.
It's amazing and super comfortable.
This bag is my go-to for fast trips. Perfectly sized for diapers, cream, wipes, and a change of clothes for a quick bite. Loving its size.
Absolutely adore how tiny and lightweight this bag is! So much easier than carrying a full diaper bag around.
Finally found the perfect thing for quick outings to dine or run errands! I’m not a fan of dragging my big bag around when I just need a few essentials. This one fits a full pack of wipes, 5-7 diapers, a small bottle, change of clothes, burp cloth, bib, teethers, and a travel formula container effortlessly. Plus, it’s equipped with a strap and stroller clips!