SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of genor.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of genor.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
CUSTOMER COMMITMENT
We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
PASSION FOR OUR WORK
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure. We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.
INSPIRATION AND CREATIVENESS
Get the treat that you deserve and indulge in amazing products, we cater for all tastes. Shopping has never been more enjoyable!
Man, I gotta tell ya, this organizer has seriously changed the game for me. It's like a breath of fresh air to have my trunk looking so neat and clean now. Before getting this bad boy, my trunk was a hot mess - you know how it goes: random stuff thrown in there with no rhyme or reason. But now? It’s all sp and span! What really knocked my socks off about this little gem is just how simple it is to put together. No need for any fancy tools or reading through pages of complicated instructions that make your head spin! Nah, none of that nonsense here mate. You won't believe it but I had this thing up and running in just 2 minutes flat! Yep, you heard right – only 120 seconds outta your day and bam! You've got yourself an impeccably organized trunk space ready to go. The ease-of-use ain’t the only thing worth raving about though; let's talk aesthetics real quick. This organizer isn't just functional – oh no sirree – it also adds a sleek look to your ride which makes everything feel more refined somehow. And there’s something oddly satisfying about opening up the boot and seeing everything neatly stacked away instead of being tossed around haphazardly as before. So yeah folks, if you're tired of rummaging through mountains of clutter every time you pop open your trunk then get on board with one these organizers pronto – trust me when I say they’re an absolute lifesaver! 🙌 Remember - A tidy car equals a tidy mind…or something like that anyway.
This organizer is a true marvel. The quick and simple assembly is such a time-saver - I had it ready to go in my trunk within just 2 minutes! It's crafted from heavy-duty eco-leather and 210D Oxford fabric, which gives me confidence that it will last for years Plus, the hard PVC inserts add an extra layer of durability. The anti-slip rubber feet are another great feature - no more worrying about items sliding around while driving!
Never thought I'd be excited a car accessory, but here we are. This thing sturdy as heck, thanks to the hard PVC inserts.
No more slipping around while driving! The anti-slip rubber feet on this organizer have made my life so much easier.This little beauty has turned my chaotic trunk into an oasis of organization. Plus it's eco-friendly which makes me feel great!