SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of genor.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of genor.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
CUSTOMER COMMITMENT
We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
PASSION FOR OUR WORK
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure. We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.
INSPIRATION AND CREATIVENESS
Get the treat that you deserve and indulge in amazing products, we cater for all tastes. Shopping has never been more enjoyable!
Alright, so here's the deal. I've got to give some major props to this organizer because it is seriously sturdy and reliable. Like, you know when you get something and it just feels solid? That's exactly what we're talking about. First off, let me tell ya about the build of this thing. It doesn't wobble or shake or anything like that - nah, none of those shenanigans going on with this boy! It stands its ground firmly which is super important for an organizer if you ask me. And then there’s the reliability factor – man oh man does it deliver on that front! You can load up all your stuff into it without a worry in the world about whether or not it’ll hold up under pressure. I mean seriously, who needs unnecessary stress in their life right? But wait until I tell ya about these metal buttons - they are such a cool feature! They add that little extra touch of style which makes a huge difference visually speaking but also functionally too because they’re strong as heck! I'm telling ya folks; these buttons aren’t just for show either – they play their part well in keeping everything secure and where it should be. So yeah mate, if you're out there looking for an organizer that won't let you down when things get heavy (literally), then look no further than this one right here. This trusty companion has got your back...or rather your items' backs! In short: Sturdy? Check ✔️ Reliable? Double-check ✔️ Cool metal buttons? Triple check ✔️ What more could anyone want from an organizer?!
I'm amazed by the abundant storage pockets. Everything in my trunk finally has its place.
The strong PVC buckles on this thing really keep it secure, even on bumpy roads!
I've been searching for a car trunk organizer that is both durable and efficient, and I'm pleased to say that this product hits the mark. The eco-leather material is waterproof which is perfect for those unexpected spills or rainy days when you're loading groceries in the trunk. Plus, it's easy to clean with just a damp cloth - no for any special cleaning agents. And let's talk about storage! With various pockets including two buttoned ones, two narrow ones, one zipper pocket, and three pockets with fixing straps, there's plenty of room for all my.
This organizer eco-leather material is not only durable but also super easy to clean.
No more messy trunk! This organizer keeps everything neatly arranged with plenty of pockets for all my stuff.
Finally an organizer that stays put while driving. Thanks to those solid textile headrest straps!
Impressive
i recently got this trunk organizer and it's made a huge difference in my car. i used to have things rolling around all over the place, but now everything is neat and tidy. the different compartments are perfect for separating groceries, tools, and sports equipment. the material is strong and durable, and the handles are a nice touch for easy carrying. i love that it's collapsible too, so i can fold it up when i need more space in my trunk. the non-slip bottom is great for keeping it in place while driving. it's a fantastic addition to my car.
Really appreciate how easy-to-care this product is. A damp cloth does the job perfectly, no fuss at all!
Loving the narrow pockets feature - they're just right for storing smaller items I don't want rolling around in my trunk 🚗
As someone who spends quite some time on the road due to work commitments, keeping my car tidy used to be a challenge until I found this fantastic organizer. It has an abundance of storage options from buttoned pockets to zipper ones which are perfect for storing everything from first aid kits to drinks securely without them rolling around while driving.