SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of genor.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of genor.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
CUSTOMER COMMITMENT
We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
PASSION FOR OUR WORK
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure. We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.
INSPIRATION AND CREATIVENESS
Get the treat that you deserve and indulge in amazing products, we cater for all tastes. Shopping has never been more enjoyable!
Our kittens, at 14 weeks old, were immediately drawn to this toy. The bell captures their attention from across the room, and they eagerly engage with it. While the feather on the end concerns me due to potential ingestion, the design overall is excellent. The ability for them to move in and out of the spring adds to their enjoyment, and the gold foil enhances its appeal. It seems durable, but only time will tell with our energetic male kitten. Nonetheless, for its price, it's proving to be a worthwhile purchase as both our kittens are enjoying it immensely.
This cat toy surpasses all expectations. Initially purchased for our cats, it has provided endless entertainment for us as well. The thoughtful design incorporates various elements that cats love, from the velvet coil to the jute ball and feathers. It's a hit with our furry friends, and we highly recommend it.
Our cat finds endless entertainment in this toy. Whether leaping onto it, rolling around, or chasing after the feathers and bells, she's always occupied. Despite the feathers coming off quickly, it hasn't dampened her enthusiasm. Overall, it's a worthwhile investment.
These tunnels have been a hit with our cat since they arrived. He's been thoroughly enjoying crawling through them and playing with the attached toys. The fabric covering the coil and the securely attached toys are appreciated features, although only time will tell how well they hold up to our cat's rough play.
Initially intended for our playful kitten Fiona, this toy ended up being dominated by our more subdued cat, Moosh. Despite Moosh's usual indifference to toys, this one brought out his playful side. We were so impressed that we bought another for Fiona.
While our older cats are still figuring it out, our younger ones absolutely love this toy. It provides them with endless entertainment, and watching them play with it brings us joy.
My cat is now 2 years old and he absolutely loves this toy. He sits in it, He sleeps in it, he plays in it, he'll lay in it and watch TV. He goes ballistic for this toy. The only thing if they could improve but I doubt it because the cat is a cat Are the feathers in the opposite end. My cat has torn them all out quickly I've been picking up bird feathers around the yard and gluing them back in. Other than that this is a great toy for cats.
Our cats enjoy this tunnel so much that we're considering buying another. It's proven to be a favorite among the many toys we've tried.
My cat loves this tunnel, especially the combination of tunnels and springs. Plus, it has feathers! It's a hit with him, earning a perfect rating.
Our cat adores this toy and happily plays with it for hours. The option to choose from five different toys to attach to the ends adds to its appeal. It's a great value for the entertainment it provides.
Both my cat and my daughter's cats love this toy so much that we bought two of them. It's been a great addition to their playtime.