SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of genor.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of genor.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
CUSTOMER COMMITMENT
We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
PASSION FOR OUR WORK
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure. We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.
INSPIRATION AND CREATIVENESS
Get the treat that you deserve and indulge in amazing products, we cater for all tastes. Shopping has never been more enjoyable!
After thorough research, I found this affordable, hopper-free espresso machine. It's ideal for the occasional drinks I make for family and friends. Being a former coffee shop employee, I have high standards, and this machine meets them. The only minor issue is the time it takes to heat milk with the steam wand, but heating the milk separately first works well.
This espresso machine is efficient and user-friendly. It's easy to maintain and has been a great addition to our daily routine. After watching a tutorial, I found it as simple as shown. We've saved a lot by skipping the coffee shop, making it a worthwhile investment.
If you're considering an espresso machine, don't hesitate with this one. It's reliable, easy on the eyes, simple to maintain, and has been problem-free for over six months. It's saved me money and allows for healthier homemade lattes.
It makes excellent coffee and is very convenient to use. We use it every day, and it's become a staple in our household. The ability to create both hot and cold beverages, coupled with the handy frother, makes it a beloved appliance.
Some people find it difficult to use, but it's actually super easy. The only problem is remembering to turn it off, as it doesn't shut down automatically. I've left it on by mistake, but fortunately, nothing bad happened, and it still works fine.
This machine is incredibly easy to use. I love that I can make Americanos every day without needing to visit a cafe. The steamer isn't the best, so I had to get another device for milk steaming, but overall, I'm very satisfied.
I bought this espresso machine as a gift for my husband, and we're thrilled with it. As beginners, we wanted something easy to use and clean. This machine is just that and more, allowing us to experiment with various recipes and save money on coffee shop visits. Highly recommended for anyone starting out.
It's super user-friendly and adorable, making great coffee. I had to buy a separate metal pitcher for milk steaming, but that's a minor issue. The steam wand is easier to clean than on other small espresso machines I've used.
While it makes good coffee, the machine takes some time to warm up the milk. Other than that, it's a fantastic purchase. It heats up quickly and makes excellent espresso and cappuccino. The frother is fast and efficient.
This machine is not only functional but also beautifully designed. It looks luxurious and expensive, impressing my friends. We're not frequent coffee drinkers, but it's perfect for the occasional coffee or tea, and even for making unique drinks like mushroom lattes.
I'm really happy with this espresso machine. I wasn't sure what to expect given the price, but it's been easy to use and produces great coffee. It did take some time to learn, but it's much more affordable than going out for coffee.
I recently bought this incredible espresso machine, which has surpassed my expectations. Right from unboxing, I knew it was special. It's transformed my morning routine, adding a touch of luxury to my day.
This espresso machine is a great value for the money. The only minor downside is that you can't pull a shot and steam milk simultaneously. But other than that, it's been excellent.
This espresso machine offers great value for its price and quality. We've been using it for six months and are very satisfied. The only drawback is the non-removable frother wand, which can be a bit tricky to clean.
As I enjoy a mocha latte from this machine, I can't help but appreciate its simplicity. Making cappuccinos, lattes, and espressos has become a cherished part of my mornings. It's so motivating to start my day early with a delicious coffee in hand!
This machine is amazing, especially the milk steamer. It's an excellent choice for home use, making superb lattes and espressos. Overall, a fantastic machine for any coffee enthusiast.
Adding this espresso machine to my kitchen's coffee corner has been a game-changer. It's simple to use and clean, and the espressos taste fantastic. My adult children love stopping by for a homemade espresso.
I've had this machine for a while and it's fantastic. It's straightforward to use and consistently makes great coffee. Definitely a good buy for coffee lovers.
For its price, this espresso machine is a great investment. It comes with handy tools, is easy to use and clean. The only minor issue is that it's prone to staining.
I didn't expect home-made espresso to rival coffee shop quality, but this machine proved me wrong. It's user-friendly, and the coffee tastes incredible.
This espresso machine is great for single servings. It's efficient, easy to use, and produces coffee comparable to what you'd find in a coffee shop.
This machine was a birthday gift from my wife, and it's fantastic. It's user-friendly and delivers excellent espresso.
I absolutely loved this product! It works wonderfully and has been a delightful addition to my kitchen.
The machine pulls shots well, although it's a bit noisy. It's a bit challenging to get the right foam for latte art, but it's a great machine overall.
I bought this for my daughter, and she loves it. It works well