SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of genor.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of genor.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
CUSTOMER COMMITMENT
We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
PASSION FOR OUR WORK
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure. We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.
INSPIRATION AND CREATIVENESS
Get the treat that you deserve and indulge in amazing products, we cater for all tastes. Shopping has never been more enjoyable!
Oh wow, let me tell you about this absolute gem of a necklace I stumbled upon! Seriously, it is such an amazing piece that just screams uniqueness. You know those items that make you feel like a million bucks? This necklace does exactly that! I mean, talk about standing out from the crowd! When I wear this beauty around my neck, all eyes are on me. It's not run-of-the-mill accessory; it has its own personality and boy does it shine bright. The kind of sparkle that makes people do double-takes. And don't even get me started on the design...it's bold yet so elegant. Geometric patterns have always been my thing but this one takes the cake! There's something about the way these shapes come together to form something strikingly beautiful and unique. It’s like wearing art around your neck - each angle offers a different perspective and an opportunity for admiration. Every time I put it on, there’s another detail or facet that catches my eye – truly keeps things interesting! The love I've got for this necklace isn't just skin-deep either; every aspect of its craftsmanship oozes quality and attention to detail which only adds to its charm. So yeah folks, if you're looking for a statement piece with some serious pizzazz then look no further because this necklace is where it's at! 🌟 Trust me when I say once you put it on, taking it off will be the last thing on your mind!
This is go-to accessory for parties - it always gets compliments.
This necklace is an absolute gem! Not only does it have a bold, unique geometric design that stands out, but it's also constructed from durable iron alloy for long-lasting wear. What I love the most about this choker is its ability to match any outfit with gold and silver color options. It's perfect for parties or clubs, yet sophisticated enough for weddings or special occasions. The adjustable link chain ensures a comfortable fit every time.
The adjustable chain on this necklace makes it so comfortable to wear all day long.
Loving the gold option of this chunky choker, it adds instant glamour to any outfit I pair with it.
Ever since I got this chunkyoker necklace, my outfits have never been the same again! Its hyperbole style design adds just the right amount of glamour and sophistication to make me feel confident all day long. Plus, its durable construction means I can wear it daily without worrying about any wear and tear. And did I mention how much I love the adjustable link chain? It fits perfectly around my neck!
Fabulous
The moment you put on this chunky choker necklace, you know you're making a statement! The exaggerated geometric shape expresses individuality like no other accessory ever could - it's bold yet elegant at the same time. Whether worn to parties or gatherings, this piece always makes a memorable impression.
Got one in silver and gold...they're both stunningly beautiful! 😍
This necklace withstands daily wear and tear like no other jewellery I own, kudos to its durable construction.
this choker has become my favourite fashion statement at clubs 👌🏽
I got as a gift from my bestie, she knows me too well! It's perfect expressing my individuality with its exaggerated style.