SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of genor.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of genor.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
CUSTOMER COMMITMENT
We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
PASSION FOR OUR WORK
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure. We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.
INSPIRATION AND CREATIVENESS
Get the treat that you deserve and indulge in amazing products, we cater for all tastes. Shopping has never been more enjoyable!
A great bedside lamp. It charges my Galaxy S10 phone quite quickly. From 0 to 100 in just under 2 hours. The various light modes can be switched on quickly. If you leave your finger on the lanpe longer, the brightness can be varied. The permanent time display can be switched on and off and does not dazzle. If you wake up at night, you can immediately see what time it is. It's a great product.
I really like the lamp with its dimmable brightness levels and the different shades of white. Finally, no more lampshade that constantly collects dust anyway. The charging function for my mobile phone, whether cordless or wired, works perfectly and so my mobile phone is always fit in the morning with a full battery. I find the time display disturbingly bright at night. Perhaps the manufacturer can retrospectively install a dimming function there. That would be great 👍!! Otherwise, I am very satisfied with this functional and visually beautiful lamp. The price is completely okay for me. As always, the delivery is immediate. I hope it lasts a long time and that I continue to enjoy it.
It's a great lamp. The different brightnesses and colors are great. What I like best is that I can charge my phone without the hassle of cables.
Modern and practical design. You can charge your mobile phone in it. You have time too. And as a lamp, 3 shades of light and different intensities in each one. Easy to turn on and off, with a simple touch on the structure. It is very light due to its design. Very happy with the purchase.
The design of this wireless charging table lamp is perfect for the modern home.The LED light is soft and the brightness is adjusted by just touching the top of the led with three colors of light. Moreover, its wireless charging function is extremely convenient, just place your phone on the base and it will start charging. The clock function is also very useful, the digital display is clear and you can know the time at a glance. Overall, very happy with this product, it simplifies my workspace while adding a modern touch to the interior.
Bought this for my partner’s side of the bed then got lamp envy so bought a second one for me. Love the different light types and easy dim function.