SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of genor.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of genor.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
CUSTOMER COMMITMENT
We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
PASSION FOR OUR WORK
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure. We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.
INSPIRATION AND CREATIVENESS
Get the treat that you deserve and indulge in amazing products, we cater for all tastes. Shopping has never been more enjoyable!
These lipsticks are incredible! They have a beautiful matte finish but are still hydrating. The chain bag is a fun and unique way to carry them around. I've received so many compliments on the colors and the bag itself.
I'm thrilled with this lipstick set. The colors are perfect for any look, and they last through meals and drinks. The chain bag is a chic and practical way to carry them. It's definitely been a worthwhile addition to my makeup collection.
The lipsticks apply smoothly and the colors are perfect for any occasion. The chain bag is both stylish and convenient, making it easy to switch colors throughout the day.
The lipsticks are creamy, rich in color, and last all day. The chain bag is a clever and last all day. The chain bag is a clever and stylish way to carry them. It's been a great conversation piece and a practical addition to my purse.
I'm obsessed with these lipsticks! The colors are vibrant and they last all day without reapplication. The chain bag is not just functional but also super trendy. It's a great way to keep my lipsticks organized and easily accessible.
I'm beyond satisfied with it. The colors are stunning, and the formula doesn't feather or bleed. The chain bag is a stylish and handy way to carry them, making it easy to reapply on the go. It's been a great addition to my makeup collection.
The lipsticks are of excellent quality, with a formula that's both long-lasting and comfortable to wear. The chain bag is a fashionable and practical way to keep them with me at all times.
This lipstick set is a must-have! The shades are diverse, suiting any outfit or occasion. The chain bag is an ingenious way to store and transport them. I'm impressed with how long the lipsticks last - even after eating and drinking.
I couldn't be happier with it. The lipsticks have a beautiful matte finish but still feel moisturizing. The chain bag is the perfect size to carry them around. This set has become an essential part of my daily makeup routine.
Absolutely loving my new lipstick set! The colors are bold and beautiful, and they stay on all day without drying out my lips. The chain bag is a lovely touch, adding a bit of glamour to my makeup kit. It's been a hit among my friends too!
It exceeded my expectations. The colors are absolutely gorgeous, and the formula is so smooth and long-wearing. The chain bag is a cute and clever way to keep the lipsticks handy. It's perfect for travel or just a night out. I'm very pleased with this purchase.
I'm in awe of this lipstick set. The colors are perfect for any season, and they feel so comfortable on my lips. The chain bag is a chic and practical addition, making it easy to switch shades on the go. It's been a great investment for my beauty collection.
These lipsticks are fantastic! The texture is smooth and they apply like a dream. The chain bag is not only trendy but also functional, keeping my lipsticks organized and easily accessible. I've received numerous compliments on the vibrant shades and how they enhance my look.
The lipsticks are creamy and the colors are so vibrant. They last all day without needing a touch-up. The chain bag is a stylish and convenient way to store them. This set has quickly become a favorite of mine.
I'm in love. The quality of the lipsticks is top-notch - they're long-lasting and the colors are incredibly flattering. The bag is such a unique and practical way to carry them. It's definitely added some luxury to my daily makeup routine.
I'm so impressed with these lipsticks! The formula is creamy and hydrating, and the colors are just stunning. They're perfect for any skin tone. The chain bag is a clever and fashionable way to carry them. It's small enough to fit in my purse but still makes a statement. Highly recommend this set!
What a fabulous find! Each lipstick shade is beautiful and wears comfortably for hours. The bag itself is the perfect size and looks adorable dangling from my wrist. It's definitely a conversation starter and has quickly become a staple in my beauty routine.
I'm thrilled with it! The lipsticks are highly pigmented and feel luxurious on the lips. They don't dry out my lips, which is often a concern with matte lipsticks. The chain bag adds a touch of elegance and makes for a chic accessory. I've received so many compliments since I started using them.
This lipstick set is a game-changer! The colors are rich and creamy, providing full coverage with just one swipe. The chain bag is a cute and convenient way to carry them around. I love how each shade complements my different outfits and moods. Plus, the formula is incredibly long-lasting, which is a huge plus for me.
I'm absolutely delighted with my purchase. The lipsticks glide on smoothly, offering vibrant color that lasts all day. The chain bag is not only stylish but also practical, easily fitting into my handbag. It's become my go-to accessory for both casual and formal events. The variety of shades ensures I have the perfect color for every occasion.
🔥, bought it as a gift.
Bought it for my wife, and she really liked the case and that there are 4 lipsticks in the set. It looks unusual.
Excellent gift! Beautiful, stylish, and tasteful! My wife is thrilled!
Very happy with my purchase! This is the first time I've bought such good lipsticks in such original packaging!
I ordered the set as a gift. It arrived quickly, which was a pleasant surprise. I didn't open the box since it's not for me. Everything is beautifully and quality packaged.
Good set, colors for all occasions. I liked the texture of the lipstick and its pleasant scent. It doesn't dry out the lips, which is especially important in winter. Very nicely packaged. Beautiful red shades. The pink is perfect for everyday use.
I bought these little bags with lipsticks of different colors for myself and my daughter. We are thrilled! We've never had such original sets before, and the quality of the lipsticks is excellent!
I really liked the lipsticks; the texture is very good. I've tried each one, and they look beautiful! The purse-case is cute and fits in my main bag, so I can take it to events. Thanks :) Now I've solved the Christmas' gifts for my friends.
Wonderful set! To my surprise, all 4 colors suited me, and I change them day by day. They apply well, don't clump, and feel nice on the lips. And the mini-cosmetic bag format is very cool. Now I don't have to search for different lipsticks in my bag; they're all in one cosmetic bag that hardly takes up any space! Thank you!
I ordered these lipsticks for myself, drawn by the unusual packaging and shades that I love. The lipsticks turned out to be wonderful. So far, I've tried the pink and red ones; the tones apply evenly, are long-lasting, and most importantly, the packaging is convenient. Thanks to the seller for the fast delivery and quality packaging.
I bought this as a gift for my wife, but my daughter ended up taking it for herself, so I'll have to buy another one 😄. The packaging is really good. The quality of the lipstick case is top-notch! My ladies really appreciated the quality of the lipstick itself! With Christmas coming up, this solves the gift dilemma. Highly recommend.
I'm really pleased with this purchase. The lipsticks have a charming pattern and the case is cute. The colors are amazing, feel great on, and last all day without smudging.
I am enamored with the color selection.
I didn't realize the lipsticks need to be kept in the purse, which doesn't have separate lids. The colors are nice and long-lasting.
I liked the lipsticks and the shiny purse container. Though it seems more suited for teenagers, the lipsticks have beautiful colors and make lips smooth.
The container is so cute, housing nicely sized lipsticks in great colors and textures. It's an adorable package and a great value for the price.
I bought one for myself and another as a gift, and both were a hit. It's great for a wide age range. The case is compact, with a handy chain that doubles as a bracelet.
This product exceeded my expectations, really innovative and cool.
I'm in love with this lipstick bag! The bag itself is adorable and the lipsticks are equally beautiful.
This set is an ideal gift. The purse is eye-catching and the lipstick quality is impressive, lasting for hours.
My daughter is overjoyed with this product! The lipstick shades are gorgeous and it's a convenient size for her to carry around.
The set is nice, but the colors aren't as intense as advertised.
This purchase is totally worth it, despite the slight smushing of the lipstick. The overall beauty from the packaging to the shades is stunning.
I'm a big fan of this product. The lipsticks are beautifully patterned, the case is adorable, and the color stays on all day without smudging. It's a definite repurchase for me!
Absolutely gorgeous! Both the shades and the packaging have won me over.
This is a must-have! It's compact for larger bags, and the lipstick mechanism is satisfying. The formula is wonderfully hydrating.
I'm thrilled with this set! The craftsmanship is impressive, and the lipstick's pigment and longevity are commendable. The etched designs add a special touch. It's a wonderful gift option and possibly a collectible. I wholeheartedly suggest it.
The beauty lies in simplicity, and this petite lipstick purse is a testament to that.
It's a purse essential – so adorable, and the lipsticks come in beautiful shades.
I gifted this set and it was a hit. The packaging charmed the recipient instantly.
This lipstick set is adorable and well-made. The pigmentation is rich and it lasts for hours. The unique designs on the lipsticks themselves are a charming touch. It's an excellent gift at this price point and might even be a collector's item. Highly recommended!